Shipping policy

We process and ship orders within 3 to 5 business days after payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.

We carefully inspect and securely package all orders before dispatch.

Shipping rates and delivery times vary depending on the destination and shipping method selected at checkout.

Important Notes:

• We are not responsible for delivery delays caused by the courier or customs.

• Once an order has been handed over to the shipping carrier, the risk of loss or damage transfers to the customer. However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery at hotaru.japanshop@gmail.com.

• • Your order number

  • Clear photos of the damaged or incorrect items

  • Photos of the external packaging (if damaged)

    To process any claims, please provide:

     

We will review your claim and assist you in filing a claim with the delivery service where applicable.

We currently ship to:

Australia, Canada, France, Germany, Israel, Italy, New Zealand, Poland, Sweden, United Kingdom (UK), United States (US), Romania, Ukraine, Armenia, Cyprus, Georgia, Kazakhstan, Kyrgyzstan, Qatar, Turkey, Austria, Belgium, Czech Republic, Denmark, Finland, Ireland, Netherlands, Norway, Portugal, Spain, Switzerland, Uzbekistan, Bosnia and Herzegovina, Estonia, Greece, Hungary, Iceland, Jersey, Latvia, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Serbia, Slovakia, Slovenia, Greenland, Mexico, New Caledonia.

Thank you for your order and support!